Do you sell my personal information?
- No! Great Lakes Rustics LLC knows that you care how your personal information
is stored, shared and used. We do not sell or give away any information whatsoever
to any other business for marketing purposes.
What information do you collect?
- We need certain information in order to ship your orders, contact
you for tracking information, and to process your payment. This information
such as your name, address, phone number, e-mail address and your credit card
information allows us to conduct business with you. We never give this
information out to others not associated with your order.
shopping cart. The only information contained in the cookie is the cart id that
identifies the cart. It contains no personal information at all and is set
to expire after 24 hours. We also track the IP address used to connect to
the internet, browser and operating system type, and what URL you can from,
which of our pages have been viewed and where you left to go to. None of this information can be used to identify you!
- WebTrends Live is used to analyze traffic to this web site. WebTrends Live does not
create individual profiles for visitors. Unlike some tracking services WebTrends Live does
not have a database of individual profiles for each visitor. WebTrends Live only collects
Is my personal information secure?
- Great Lakes Rustics LLC uses the industry standard security protocol
Secure Sockets Layer (SSL) to encode your credit card number and personal
information. Credit card information you send is encrypted preventing others
from accessing your private information. Your shopping experience will be
completely safe when using a SSL capable browser. When in doubt, just look
for the little yellow padlock at the bottom of your browser, which tells you
that you are on a secure page when entering your sensitive information.
How will my order be packaged?
How will my furniture arrive?
- We package your order with materials that allows you will receive it without damage.
- Most items will be in boxes. Finished furniture and case goods (dressers
nightstands, etc.) also get packaged with sheets of packing foam and bubble
- Some larger items such as beds and lawn swings may be in multiple
boxes to make it more manageable to carry. Many of these items are partially
assembled for your convenience. After packing, these larger items are secured
to pallets with nylon straps for shipping. The strapping holds your furniture
in place and prevents it from being damaged. When it arrives at your home or
cabin, simply cut the bands that secure your furniture and carry it in.
How do I know when my order is shipped?
- Smaller items will ship via UPS or FedEx. You do not have to be home to
to recieve a FedEx or UPS shipment.
- Larger items such as king size beds, dressers, and armoires will ship by
truck freight (semi truck). The carrier will call you ahead of time to arrange
a time for someone to be available to receive your rustic furniture. Please
remember that if your order is sent truck freight then your furniture is
larger and you will need more than one person to unload!
Will I need someone to help me unload?
- When you place your order, we will contact you and give you a projected
time frame to give you an idea when you can expect it.
- We will email or call you with shipping and tracking information when
your order has shipped. We will give you a tracking number so you can go
online and follow the shipping process to give you a better idea of when it
What if my furniture is damaged?
- If it is sent freight truck then yes, you will. For liability reasons the
freight companies hesitate to allow their drivers to help you unload or to carry
your furniture in your house. Find out how big your item is and how much it
weighs ahead of time so you can be prepared to unload it when it arrives.
Occasionally you may get a really nice helpful driver who is willing to help
unload, but you'd better plan as if he/she will not help. If you would like a
truck with a lift gate that can be arranged at additional cost to you.
Can I ship to a different location?
- This occurs very rarely but should it occur, following proper procedures
will guarantee that you not be stuck with a damaged or broken product.
Naturally, always inspect your shipment immediately, while the truck is still
there. If you find damage, do not sign for it. (The paper that you sign that
says you received your product) It will be sent back at no charge to you and
we will replace it. If the truck driver will not wait for you to inspect the
shipment you must note on the freight bill, "Driver would not wait for
inspection." Please call and report all delivery problems immediately.
- Yes you can! Many clients have us ship their furniture to their cabin or
work. Some even send it to relative's house as a gift! As long as you are
accessible by freight truck, we can send it anywhere in the Continental US.
Smaller items that go UPS or FedEx can even get into the more remote areas!
Does your furniture come with a warranty?
What about cracks in the logs?
- Our hickory furniture comes with a 25 year warranty on all parts.
- The Lodge Series and Up North Series, which we build, have 3-year warranties.
- Our Cottage and Mountain Series Furniture come with a 1-year warranty.
- As logs dry, the moisture content is not the same throughout the log.
This causes cracks to develop vertically in the log as the wood shrinks at
different rates. This adds to the natural look and is not considered a defect.
The warranty does not cover this natural drying process.
What if I don't like my furniture?
What is your policy on returns?
- We want you to be happy with your order! This is why Great Lakes Rustics
LLC offers a 60-day satisfaction guarantee. If you are not satisfied with
your purchase, it is not damaged, and you have not altered it in any way you
may return it at your expense (you pay shipping), minus a 15% restocking fee
for a refund except defective or damaged merchandise.
- We so rarely have a return we almost didn't need to address this question
but in trying to keep you well informed, here it is. Please do not return any
item without first making arrangements with us except when refusing a damaged
shipment. You must call or e-mail and request information about how to go
about returning the product. You will be responsible for shipping any returned
product in its original packaging and you should use only reputable carriers
capable of providing proof on delivery and insurance for the entire value of
the product. You would bear all shipping costs and responsibility for the
returned product being returned in new condition.
Where are you located?
- We are located in Central Michigan at 119 W Superior St in Alma, Michigan. We are open Monday -Thursday 10:00 - 5:30 and Friday 10:00 - 4:00.
We can be open Sundays and evenings by appointment. We are closed on Saturdays
for Sabbath observance according to the Bible scriptures.
What is the difference between clear and honey?
What is the difference between peeled and sanded furniture?
- Clear finish is transparent and will cause the wood to take on a slight
darkening when used on Pine. The heartwood grain of White Cedar actually
darkens somewhat when a clear finish is applied.
- Light Honey finish is what we call our finish that has more of a golden
color to it. Color is hard to describe as people have different opinions
about what color something is, so the best thing to do is look at the pictures
we have provided as examples on the product pages.
Finished vs unfinished
- Our Lodge Series furniture is normally sold as "peeled" logs. This simply
means that the logs have been run through a machine called a German Peeler,
which takes off the first layer(s) of wood, making them more uniform in size
and cleans them up. It can be uneven and dimply, but should be free of splinters.
- Sanded furniture is taken a step further and has been sanded smooth.
In the sanding process, there may still be dips and small crevices in the log,
but has a more refined smooth look than just peeled. Our Mountain Series and
Up North Series have all been sanded.
What type of finish do you use?
- The natural look of log furniture is one of the reasons it is becoming a
more popular home décor not only for the log home market, but other home styles
as well. We are frequently asked this question. I want to keep my log furniture
looking as natural as possible, should I have it finished? The answer to this
is in our opinion is yes. Finishing can change the appearance somewhat depending
on the type of wood or finish, but the rewards are well worth it in the long
- The oils in our hands are easily absorbed by unfinished wood. Of course our hands
are never perfectly clean and the dirt is also absorbed right into the wood
with the oil leaving soiled areas where your hands frequently touch the furniture.
On a bed this is usually either the headboard or the footboard. One will reach
out and grasp the bed to steady them self while taking off shoes or socks.
Right there on that post will be a big dark stain. The headboard sure makes a
good handle for getting out of bed in the morning too! Another stain. On dressers,
of course the drawer pulls and the edge around the top gets the most handling.
If an item is finished, washing is easy. It's another story on bare wood.
Some folks have taken the furniture out to the shop and sand it down again,
but most people don't like the bother. It's easier to just have it finished.
Finished log furniture will pass the test of time in keeping your furniture
looking good for many years.
- We use two to three coats of an acrylic matte finish on all but the Red
Cedar of our indoor finished log furniture. This finish is an environmentally
friendly water base variety that is non-yellowing and very durable.
- The Red Cedar furniture is finished with a two-part catalyst lacquer,
which brings out the deep beautiful color of this wood.
- The most surprising thing about Red Cedar (also know as Aromatic Cedar)
is that it is not a member of the cedar family at all, instead belonging to
the juniper family. Everyone knows the deep aromatic smell of the red cedar.
The wood is heavy, and naturally insect and rot resistant. Clothes stored in
a chest made of red cedar will be protected from moths. Red cedar has tight
knots that add character and beauty. It is sometimes purple, but most often
a brownish red that will in time become browner even when preserved.
Furniture built with red cedar will last a long time and can definitely be
handed down from generation to generation.
- Pine has been used in this country even before our Founding Fathers
signed the Declaration of Independence. The ease with which cutting, drilling
and sanding can be done has made it a favorite among woodworkers for generations.
Its light color readily takes a variety of stains and finishes. Unfinished
Pine also has a light fragrant aroma that is unmistakably recognized by the
careful observer. Pine has darker unique knots randomly spaced throughout its
subtle grain patterned wood. Various species of Pine can be found throughout
the U.S. It has many uses, but we like to make rustic furniture out of it!
- Northern White Cedar grows in Northern Michigan and Canada. It withstands the
abuse of seasonal elements without breaking down or rotting like other woods. It
is a beautiful light tan color when freshly milled and turns silvery-gray with age,
but can be treated with a good quality finish to help retain its color. You will
notice cracks, some small and some larger in your rustic furniture. This occurs
naturally in the drying process and adds to the rustic look of our products. These
cracks do not diminish the function or design of our furniture. They are not a
manufacturing defect, just a natural part of seasoning, enhancing.
- Hickory is a very durable, flexible wood. Many a child has climbed to the top of
a green hickory sapling to ride it down as it yields to the weight without
breaking.It is strong enough to be used when dried as handles for tools such as
hammers, axes, etc.
- When heated with steam for a period of time, Hickory poles can easily be formed
into various unique pieces of furniture.The steamed poles are placed in a jig and
left to dry. They will become very rigid and retain this shape when dry.
Will products from one line of furniture match other lines of furniture?
- Pine and White Cedar is very much interchangeable. In fact many builders
mix the two wood species on the same piece of furniture. The sapwood of these
two types of wood is often undistinguishable to many people.
- Red cedar while not as interchangeable, can be used together in some circumstances.